Our research technicians study and calculate service and warranty repair methods and times -- information that is critically needed after a product is sold and in use. We understand the complexities of diagnosing electrical systems. We add that expertise to a package of services to help reduce warranty costs, including:

• Service planning
• Parts planning
• Inventory management
• Forward and reverse logistics
• Parts sourcing and procurement
• Customer service

In addition, we provide product design consultation and evaluation, vehicle inspections and dealership/plant evaluations, product concern and rapid response investigations as part of our set of warranty reduction services.