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Keeping customers coming back

Progressive companies know better than to treat the aftermarket as an afterthought. When a product hits the street, continuing support is needed to keep the lifecycle alive, and customers coming back.

Progressive companies also realize that the revenue stream does not end with the sale of a product. The aftermarket is a vibrant world of parts, repairs, and warranty and service concerns.

Documentation -- in the form of repair manuals, wiring diagrams, or warranty data -- is a crucial part of the aftermarket and is often overlooked by manufacturers.

Valley Forge knows the terrain of the aftermarket. In fact, the format of electrical schematics in the service manuals of the world's largest automotive manufacturers was originally designed by Valley Forge electrical engineers back in the 1970s.